Inside sales Specialist

The Sales Account Manager is a key role focused on all sales aspect of the organization including quotes, customer orders, compliance, and revenue opportunities. This position serves with a service-oriented approach, focused on customer satisfaction, sales growth, and strategic approach of the organization.

Essential Duties and Responsibilities

• Maintain and lead customer satisfaction by acting as point of contact/lead for all customer related activities.
• Review all Request for Quotes (RFQ) for accuracy, input, and send to customer to meet customer requirements.
• Utilize ERP system to assign projects and generate new customers; paying attention to credit holds, billing details, and accuracy of information for internal and external resources.
• Maintain various reports related to, but not limited to the sales department.
  • To be Quoted Reports
  • Open Quote Reports
  • Quoting Reports including won vs loss, quotes by customers, etc.
  • Customer Order Reports including sales by customers, department orders, etc.
  • Sales Baseline Reports
  • Sales Pipeline Reports
  • Shipped and Shippable Reports
  • Lessons Learned Reporting (Profitability Reviews, Technical Reviews, etc.)
• Assist the Quoting Departments in any material/outside vendor quotes to assist in RFQ’s.
• Track and assist engineering in scheduling appropriate kick off related meetings, as necessary, for complex orders.
• Track and ensure all contract reviews are processed within process and orders are released to ensure customer requirements are met.
• Update customer portals with delivery updates, order acknowledgements, and other pertinent information for successful customer communication.
• Maintain a monthly report for management on all open RFQ’s and Win/Loss data metrics by following up with customers on RFQs.
• Maintain weekly reports for management on all open orders and on time delivery.
• Oversees and assist finance with all customer related invoicing to ensure accuracy and prompt payments.
• Calculate and review all time and material related invoices for processing.
• Manage all customer files and orders and maintain electronic copies in the company network drive for audit related purposes.
• Manage and maintain corporate compliance with customers regarding ITAR, DPAS, export, and security related compliance.
• Maintain company’s various social media accounts (LinkedIn, Instagram, Facebook, Twitter)
• Manage broadcast communications to targeted customers via email or other chosen format.
• Report strategic opportunities to management team and follow through for successful growth.
• Participate and complete all required and mandatory hours to meet customer and internal workload requirements, including Saturday and Sunday, as scheduled
• Perform other duties as assigned by Aerodyn management.

requirements

• High School Diploma Required; Bachelors’ Degree is preferred
• 3+ years of customer services related experience
• Strong PC skills and proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• ERP systems experience, Epicor experience is preferred
• Must be able to multi-task, stay organized, and be able to prioritize work daily.
• Strong oral and written communication skills
• Must be self-directed and able to deliver under pressure, meeting customer and management deadlines
• Must be customer service oriented and have ability to understand and react to customer requirements.
• Must be comfortable operating independently as well as within a team environment
• Must demonstrate the ability to act professionally
• Ability to comply to physical requirements (see below)